Excellent customer service is much needed in businesses to facilitate the creation of loyal customers who are willing to refer your business to their friends and family. To provide excellent customer service, you must start by having a genuine desire to delight your customers. Most importantly, you should think beyond selling your products and services. You need to consider the cumulative experience your customers will have, once they visit your website or store, in terms of what they think and feel, and what you can do to make the overall experience better.
Here are some sure ways to up your game when it comes to offering excellent customer service.
Know your products and services
To provide good customer service, you must know what you are selling inside and out. Ensure you and all members of staff who have to interact with customers know how your products and services work. Beware of the most common questions customers ask and have answers at your fingertips. Ensure you have a way of articulating your answers in a manner that leaves your customers satisfied.
Excellent customer service starts with a smile. When you are in a face to face conversation with a customer, start with a warm greeting as the first thing customer sees and hears when they ask for help. Even in situations when you are handling customer service via telephone, ensure there is a smile coming through your voice, and at all times, be friendly.
Say thank you
Gratitude is very memorable and can go a long way towards reminding your customers why they shopped at your store, or why they decided to do business with your company. regardless of the type of business you are operating, it is important to say thank you after every transaction, as it acts as one of the easiest ways to start a good habit of customer service.
Train your staff
It is very important to ensure all your employees are properly trained in customer service. Never perform training on a select number of employees and leave others pending. Your employees should understand how to interact and handle customer queries and how to present themselves in a professional manner. Provide employee training that gives your staff the tools necessary to carry out good service that leaves a positive customer experience.
customer service can be entangled in so many emotions. It is important to ensure you and others handling customer service can conduct themselves in the highest level of professionalism by being courteous and respectful. At any given time, you should never let your emotions overtake your desire to see a customer walk out from your store happy. Additionally, you should always ensure you attentively and actively listen to your customers. Hear out what a customer has to say, both verbally and non-verbally. Watch for any signs of information being passed through body language.
After listening to what a customer has to say, be responsive, and show a genuine desire to help. All customer issues need to be resolved amicably and in the shortest time possible.